Please check your order status at https://apptesters.org/orders
Please get in touch if your order status isn't updated to "Active" or "Ineligible for XX days" after at least 6 days on orders page. Contact us here.
Please get in touch if your order status isn't updated to "Active" or "Ineligible for XX days" after at least 6 days on orders page. Contact us here.
Delivery of your certificate depends on various conditions. If this is your new device that has never been revoked before then you will receive your certificate after 3 working days which means on 4th day (excluding weekends).
If your device got revoked before with apptesters certificate or with a 3rd party then your certificate will go on 14 days - 30 days ineligibility period that is set by apple and we cannot avoid that. Learn more from the apple official information.
Devices may be moved to an ineligible status for up to 30 days if the Provisioning Device Identifier was previously associated to memberships that were terminated for violating the Apple Developer Program License Agreement.
Please note that getting developer accounts is a time consuming task so sometime it may take more than some days and that could be the reason your order isn't delivered yet. But don't worry, your order will always get delivered. No one is left behind. That's a 100% guarantee from us.
Please get in touch if your order status isn't updated to "Active" or "Ineligible for XX days" after at least 6 days on orders page. Contact us here.
It’s a humble request to everyone—please reach out to us directly instead of opening a case or chargeback. Each chargeback results in a $80 penalty against us, even when the issue isn’t our fault. This is really unfair and makes it harder for us to continue supporting our customers.