Troubleshooting
Solutions to common problems.
7 articles
How do I request a discounted replacement after the 2025 Apple developer-account event?Learn how affected customers can request a discounted replacement after the 2025 Apple developer-account event and what details support needs.
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How to fix Unable to Verify App?It’s a very annoying bug! It shows that the developer needs to be verified first so you can install or use the apps. But verification is only needed for…
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My certificate shows Active, but my apps will not open. What should I check?Diagnose an Active AppTesters certificate when signed apps do not open by checking the UDID, certificate files, device, signer, and IPA.
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Why does one IPA crash while my other signed apps work?Learn why one IPA may crash while other signed apps work and how to separate app compatibility or signing problems from a certificate issue.
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What information should I send support when reporting a certificate problem?Send the right UDID, order status, device, signer, IPA, and error details so AppTesters support can diagnose a certificate problem faster.
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I’m not receiving password reset emails. What should I do?We’re very sorry for the inconvenience. We use industry-standard, compliant email systems to ensure our emails reach your inbox and not your spam folder…
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How do i unlock or get premium for free for an app?We’re very sorry, but we are not crackers or modders , so we cannot provide help with that. What we can offer is access to our App Store Library at…
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